Return and Refund Policy
YIORI REFUND POLICY
At YIORI, we are committed to providing high-quality products. This policy explains your rights and our procedures regarding returns, refunds, and defective items.
1. Right of Withdrawal
You may exercise your right of withdrawal within 14 days of receiving your order, without having to provide any reason.
To be eligible for a refund:
The product must be unopened
Unused
In its original packaging
Return shipping costs are the responsibility of the customer.
To request a return, please contact us at the following address:
contact@yiori-official.com
Refunds will be processed within 14 days after receiving the returned item.
2. YIORI Satisfaction Guarantee
In addition to the legal withdrawal period, YIORI offers a 30-day satisfaction guarantee from the delivery date of your order.
Guarantee conditions:
The refund applies to one pouch per order, whether used or not
The refund covers 100% of the pouch
Limited to one claim per customer
To activate this guarantee, please send an email to:
contact@yiori-official.com
Please include your order number and the reason for your request.
3. Non-Refundable Products
For hygiene and safety reasons:
Opened and consumed products cannot be returned
Items on sale or discounted are not refundable, except in case of confirmed defect or non-compliance
4. Return Procedure
We will provide you with the return address by email.
Your return package must include:
The returned item
Proof of purchase (order number or invoice)
We recommend using a tracked shipping method.
Return shipping costs are non-refundable.
5. Refund Processing Time
Once your return is received and inspected, we will notify you by email.
If your request is approved, your refund (full or partial) will be processed within 7 to 14 business days depending on your original payment method.
In case of delay:
Check your bank account
Contact your bank or credit card provider
Contact us if the refund does not appear within 14 business days
Email: contact@yiori-official.com
6. Defective or Damaged Products
If you receive a defective or damaged item, please contact us within 2 days of delivery by attaching photos as proof to the following address:
contact@yiori-official.com
We will proceed with a replacement or refund at no additional cost.